Propuesta de un modelo de gestión de calidad para los procesos del sistema de matriculación y revisión técnica vehicular del gobierno autónomo descentralizado del cantón 24 de Mayo provincia de Manabí

Abstract

The general objective of this research is to propose a Quality Management Model in the traffic and road safety department of the Municipal GAD of Canton 24 de Mayo, for the improvement of the processes of the vehicle registration and technical review system, before which The method to be worked on will be of an investigative and sampling type since it will work with information provided by the director and typewriter of the transit area of the Autonomous Decentralized Government of Canton 24 de Mayo. To meet the objectives of this research work, an analysis of the current situation of the institution was carried out, using research tools such as the survey of users of the vehicle registration center, an interview was carried out with the area director, the facilities were evaluated through A checklist and the non-conformities found in the survey were prioritized using a Pareto diagram and with a cause and effect diagram, it was possible to determine the possible causes that originate this non-conformity. The proposal of the quality management model was possible thanks to the information found on the internet and is developed based on the ISO 9001:2015 standard that talks about quality management systems, and also worked with a little information from the ISO 14001:2015 standard that helps to manage and identify environmental risks and with the 45001:2018 standard that refers to occupational health and safety management systems.