Los indicadores de gestión en la toma de decisiones para la concesión de microcréditos, en la Cooperativa de Ahorro y Crédito Calceta Ltda., del Cantón Bolívar año 2019

Abstract

In the degree work presented, a study has been carried out on the management indicators, which allow an adequate management of administrative and financial management, in order to make decisions regarding the decisions to grant microcredits in the Savings and Credit Cooperative Calceta Ltda., From Cantón Bolívar year 2019. For this reason, the theoretical-conceptual foundation details the different concepts, definitions by different authors of the variables to be investigated, such as: management indicators and decision-making. In order to obtain information derived from the opinion of the institution's main managers and collaborators, it was agreed to know the reality in which it finds itself in relation to the management of management indicators, taking advantage of the maximum results. Finally, this research concludes with the application of management indicators designed for the financial, client, internal processes and learning and growth perspective, allowing to draw useful conclusions and suggest recommendations to the managers of the cooperative so that they can make decisions more appropriate for the sustained growth of the institution. For which indicators are proposed that are more appropriate to the reality of the entity under study.