GESTIÓN POR RESULTADOS DEL ÁREA ADMINISTRATIVA DEL GOBIERNO AUTÓNOMO DESCENTRALIZADO MUNICIPAL DEL CANTÓN SANTA ANA, EN EL PERIODO COMPRENDIDO ENTRE EL 1 DE ENERO AL 31 DE DICIEMBRE DE 2017

Abstract

The research work under the Research Project modality consisted of RESULTS MANAGEMENT OF THE ADMINISTRATIVE AREA OF THE AUTONOMOUS DECENTRALIZED MUNICIPAL GOVERNMENT OF SANTA ANA CANTON, IN THE PERIOD UNDER JANUARY 1 TO DECEMBER 31, 2017. The purpose of this work was to demonstrate that the institution fulfilled the objectives of the aforementioned area in the period corresponding to the year 2017, for its realization began with the description of management by results and the administrative area; in order to demonstrate and evaluate the fulfillment of the objectives and goals that were established in the fiscal period of study, thus establishing a new concept of management by results. Among the activities that were developed for the progress of the research, the literature related to the topic, the visualization of the strategic plan of the institution, the main processes of the administrative area let us know if the designated responsibilities in the organization are structured. The methodology used was field because to reach the relevant conclusions and recommendations we went to the Municipality of the Santa Ana Canton, where we conducted the respective interviews to the officials of the area indicated, and also the surveys to the users of the services, from this we were able to tabulate the data and obtain the results regarding the opinion of the beneficiaries. Regarding the results obtained, it was evidenced that the Human Talent department periodically evaluates the satisfaction of the service, however, in reference to the user surveys, dissatisfaction is reflected in the attendance of the staff, as it does not please the totality of your requirements. The Administrative Management area consequently plans and develops strategies and activities that guarantee the achievement of the objectives and the fulfillment of these, by evaluating the performance of the servers, this being a tool that contributes significantly to management by results