Propuesta de layout en el punto de venta alumax portoviejo perteneciente a la cadena de suministro cedal S.A

Abstract

Service management is an international practice that provides a better opportunity to generate customer satisfaction. A high level of service in companies affects the improvement of profits, and is expressed as a tool that helps inventory, warehouse, service level and productivity management. ALUMAX Portoviejo is an entity dedicated to the sale of aluminum profiles and accessories for construction. Insufficiencies in customer service in an ALUMAX entity (Portoviejo) were identified, leading to difficulties in managing these organizations, which constitutes the scientific problem. So, the objective of this work is to make a Layout proposal that allows the improvement in customer service times, improves its inventory management and reduces silent problems within the Alumax Portoviejo point of sale. For the development of this study, a time measurement was made, the tail and its components were calculated. The latter, using the "POM PQM" software, since the delay of the clients in the system was denoted. A checklist was applied to assess warehouse management, and the use of the “Ishikawa diagram” tool to detect the reason for delay by customers within the system. In the practical section, the calculations corresponding to the areas designated for the reception, direct stowage and dispatch activities, as well as the aisle areas are highlighted. The best layout for this entity is defined as a proposal, a practical value of the research.