Control interno a los procesos operativos y su incidencia en la calidad del servicio en la empresa de lavandería Manawash cia. ltda. durante los periodos 2017-2018

Abstract

The present investigation was carried out in order to determine how the internal control in the operating process of the company MANAWASH Cía. Ltda. Affects the quality of the service provided, which is why once the company's situation has been analyzed, as well as the number of clients it had in the period under study, and through the application of surveys and interviews , which allowed us to know how the internal control system contributes to the improvement of operating processes, which has its greatest impact on the processes provided by the service entity, with a focus on the needs of people in terms of laundering their clothing. In carrying out the research, it was started based on the existing theories that allowed us to understand the importance of the internal control system within an organization because it promotes efficiency and ensures the effectiveness of the business. It should be noted that the results showed that the operating process maintained circumstances that caused problems in the entity, due to the lack of internal control in the administrative process, reducing the acquisition of customers and therefore in the future the profitability of the business, by the empirical way in which employees work, lacking strategies that allow favorable profitability to the organization, such as the correct application of internal control in business operations. For these reasons, after conducting the investigation, a proposal was made that is based on creating an internal control manual, functions, responsibilities, standards and procedures to be followed by those who are part of the company in order to safeguard their assets. achieve the effectiveness of the operations in each of the employees, to achieve the goals established by the entity.