Manual a los procesos y procedimientos para la Clínica Veterinaria de Pequeñas Especies Dr. Gabriel Manzo Quiñonez de la Universidad Técnica de Manabí

Abstract

Every company focuses on the processes and procedures that must be handled, in this case the Veterinary Clinic, which provides services in medicine, clinics, surgeries and teaching, does not have a guide that establishes the working methods ordered, with specific functions and responsibilities for each area according to the goals proposed by the entity. The present investigation presents the design of a manual of processes and procedures for each one of the guidelines of the Veterinary Clinic "Dr. Gabriel Manzo Quiñones" of the Technical University of Manabí located in Urbina Avenue and Che Guevara. When applying in an appropriate way the processes and procedures in the activities to be carried out by the personnel, teachers and interns of the veterinary clinic will help to the appropriate functioning of the same one, but mainly the service that is provided will be of quality and warmth in its attention to the owners of the animals that are taken care of in the same one. The type of applied research is the descriptive method, since it allows the veterinary clinic to develop the most relevant activities, and thus determine which are the processes in which it is impossible to fulfill the institutional objectives.