COMPETENCIAS EMOCIONALES DEL ENFERMERO PROFESIONAL EN LA ATENCIÓN AL PACIENTE EN EL HOSPITAL GENERAL MANTA

Abstract

Emotional competencies are closely linked to successful performance in different jobs. They contribute to effective communication, conflict resolution, decision making, self-esteem, job satisfaction and productivity; they also protect professionals from suffering somatic and psychological problems, such as burnout syndrome, stress and anxiety, which is essential for the nursing professional. Studies carried out with professionals from Ecuador showed that most jobs demand a high level of emotional competencies that ensure that the professional is able to adjust to situations of change, resolve conflicts, work as a team and motivate themselves in favor of their personal development and achieving higher performance. Studies carried out with professionals from Ecuador showed that most jobs demand a high level of emotional competencies that ensure that the professional is able to adjust to situations of change, resolve conflicts, work as a team and motivate themselves in favor of their personal development and achieving higher performance. This study is of a descriptive prospective type with a sample of 61 nursing professionals from the General Manta Hospital, the universe being 244, for which historical logical, inductive-deductive, empirical, mathematical and statistical methods were used. According to the results, emotional competencies are the most related to the successful performance of the nursing professional. These have a very low level of development in the professionals studied, with an average of 3.45. The competencies of the interpersonal dimensions were lower than those of the intrapersonal area, which points to the need to develop these competencies in the nursing professional.