Análisis de la calidad de los procesos en los servicios del Hotel Mangos en la ciudad de Portoviejo

Abstract

The present research work whose theme is the “Analysis of the quality of the processes in the services of the Mangos hotel in the city of Portoviejo” where your general objective is “analyze the quality of the processes in the services of the Mangos hotel in the city of Portoviejo” could be accomplished through methodological processes such as descriptive research aimed at describing the quality of the service and the management of the Hotel Mangos from this development it could be concluded that the hotel administration should focus the implementation of the guide to customer service and in turn include technological resources (social networks) in order to attract a greater number of guests, location, regional, among others, promoting through these informative channels the various local entertainment spots.