Análisis de la importancia del proceso de mejora continua en las empresas, y su incidencia en la disminución de los problemas típicos caso particular de las empresas del cantón Portoviejo

Abstract

“Rivers are not other thing that drops of water that flow toward the ocean. Every time that we left pass a problem, to increase the rate of flow of that river to drain tirelessly the result of our work, to carry to the ocean of the loss. Everybody we are supportive” (Alain Michel Chauvel – 1997) It have been an objective of this work to indicate how the quality of the products or services affect the factor of not solve to time problems present in the internal ambient of the organizations and which are the alternatives for its resolution. Beginning from a description of the principal reasons that cause the internal problems of the organizations: to the functional conception of the organization, the mistaken attitudes of the staff from the lack of trustfulness in the worker, it has effected a review of the actual negotiation strategies like the precautionary and progressive treatment that provide the methodologies of Total Quality and Continuous Improvement as far as the major surgery that involve the reengineering. To mentioned some palliatives to solve the internal problems of the organizations and eliminating the unconformities like, the introduction in the culture of the organizations of concepts of marketing through the figure of the internal client, to established why not to do a work of a good way, the motivation, advantages of the work in team and importance that must give to the communications. Finally in the last section we proposed the norms to following for implementing a plan of quality that let a precautionary and systematic treatment for reducing the unconformities and solving the internal problems of the organizations. We often verify in the internal ambit of the organizations situations that having an effect enormously in the quality of the products and services generating the unconformities. For definition, an unconformity is the bad manners of a definite exigency in the specification of product, service or process, of realization, or the procedures that describing the system of quality of the company. The international norms sequence ISO9000, which cover the diverse models of control of quality, are very clear: 1) The unconformities must declare for written in a report. 2) The company must take the appropriate measures to putting right the situation and preventive its reappearance. 3) The company must assure, likewise, of that beginning action is established in a good way as to its results. In this work we have concentrated in some measures that must have the organization for preventive the reappearance of unconformities. The desing of a Plan of Quality we will let a better progress of our work force and, at the same time can develop better its attitudes, supporting creatively the resolution of the internal problems, the elimination of the unconformities and attending to all exigencies that formulate our clients. This Plan of Quality must develop to having present three aspects: 1) Desirable satisfaction for the clients. 2) Utilization of the factors of production (work, materials, means and systems). 3) Skills, attitudes and eligibility required in the affected staff for the change. The implanting of these new focus for confronting the subject of quality of our products, has began to effect in the ambit of some of our companies, but to the individual level, to the free will, possibly for our tendency to imitate the strategies of management that are applies in the United States Of America. However we can be sure that it will help much to our organizations if to get an whole treatment and the organ of authority.