Análisis de la gestión del capital humano en los comedores del mercado central de la ciudad de Portoviejo- Manabí-Ecuador.

Abstract

The importance of this titling work which is entitled Analysis of the management of human capital in the dining rooms of the central market of the city of Portoviejo, which has as its main objective to present the analysis of the Management of human capital in the dining rooms of the market headquarters of the city of Portoviejo determining the standards of customer service. The methods to be used in this research are quantitative and deductive, for which the contribution of the workers of the central market of the city of Portoviejo and therefore the clients who usually arrive at the site were needed. Which through an investigative development of a certain population, two different surveys were applied, one for the workers with a total of 62 people and another for the clients with a sample of 118 people. The analysis of human capital was carried out from the categories of knowledge, level of customer service, work environment, performance in their activities and group work. Finally, a proposal was generated through the analysis which indicated certain problems that exist about the categories mentioned above, including the training of personnel that should be improved.