Formación continua del talento humano y su incidencia en la calidad del servicio de la empresa pública Portoaguas, cantón Portoviejo - Manabí.

Abstract

The objective of this research work is to evaluate the continuous training of human talent and its impact on the quality of service of the PORTOAGUAS Public Company, Portoviejo - Manabí canton. It began with a theoretical compilation of the concepts that encompass the two variables under study, such as continuous training and quality of service, then surveys and interviews were applied to workers and users of the services offered by the company PORTOAGUAS, to see the real state of continuous training together with its indicators and how citizens perceive the quality of the services that the company offers and the customer service it receives. Among the main results, it was found that the PORTOGUAS COMPANY invests in the continuous training and training of its workers, and the degree of satisfaction of its clients for the service provided is high, in other words we can conclude that the continuous training of human talent affects significantly in the quality of service offered by PORTOAGUAS, increasing the degree of satisfaction of its customers.