CALIDAD DE ATENCIÓN DE LA CONSULTA EXTERNA DEL HOSPITAL DEL IESS PORTOVIEJO DURANTE NOVIEMBRE 2005 – ABRIL 2006

Abstract

A prospective and descriptive study was made, questioning to 400 attended people in Consulta Externa del I.E.S.S. Portoviejo Noviembre 2005-Abril 2006, where studied some variables stated and reached some purposed objectives. We obtained the information through some questions which include the type of affiliation, time of delayed on whick department of Consulta Externa, grade of satisfaction on the receipt attention. The investigative work developed that the type of affiliation that fell into Seguro Campesino with 55% and the general with 45% predominating the subsequent attention with 84% and the feminine sex. The time of attention into different departments is larger 20 minutos, the grade of satisfaction is considered between regular and bad, relationed to long time of waiting, our of offered education, received use. The result of this study allow us to determine the attention that uses in the Consulta Externa is regular, so it would be necessary a constant evaluation from authorities of turn with the purpose of giving an attention with quality and warm.