Los procesos administrativos y operativos de la planta envasadora y comercializadora de GLP Duragas – Repsol gas Montecristi y su incidencia en el rendimiento productivo de la misma. Periodo 2004-2007

Abstract

Duragas Repsol Gas Montecristi is a company of the Repsol YPF group, under the U.G.L.P. (Liquefied Petroleum Gas Unit), which is located at Kilometer 3.5 Via a Portoviejo in the Las Cañitas Complex, in the canton of Montecristi, Province of Manabí. This plant has been in operation for 16 years, has a bottling capacity of 1000 cylinders per hour, supplies gas to 60 distributors, and its daily sales are around $11,537.00. It has a payroll of 25 employees, directed by the Plant Manager. During the last four years, the productive performance of Duragas Repsol Gas Montecristi has not been favorable due to the loss of market share, the lack of institutionality, the limited attention to distributors and the inadequate work environment among the plant personnel, all of this as a result of the transition from a national organizational system to a multinational one, which left aside a strategic scheme for local market development to implement one that did not adapt to the needs of the plant's stakeholders. In the analysis of the administrative process of the plant, the lack of leadership on the part of the Plant Manager stands out, who is not an overseer of the institutionality of Duragas, allowing noncompliance with the administrative and operational policies of the plant; The inefficiency of the control plans applicable to Repsol Gas but not to Duragas Repsol Gas Montecristi also prevails, as does the poor integration between the plant personnel, which causes a decrease in productivity with loss of clients and loss of coordination in teamwork. The reduction in Petrocomercial quotas due to the decrease in the market, the slowness of the dispatch process due to the new safety standards applied by the automatic bottling system, and the increase in the number of rejected cylinders were the most relevant points determined in the analysis of the plant's operating process. With reference to marketing, Duragas Repsol Gas Montecristi has its distributors dissatisfied with a service that is described as deficient. Mainly, the lack of human relations in this area is pointed out, since customers are not served as regulated in the quality management plan, on the contrary, the planned sales quotas are not met, they are not served quickly since the telephone lines of the plant are constantly damaged, and the negotiation of quotas for the majority of distributors is not fair or equitable. Through an economic diagnosis of the plant's financial statements, it was determined that the value of the company has decreased in these last four years due to the low operational degree caused by the lack of the profit due to the installed capacity and the high operating costs that are still being incurred due to the acquired technology and the infrastructure investments made in the plant. A study was also made of the productivity of the plant, where it remains constant. The objectives of this research were framed in analyzing the administrative and operational processes of the Duragas Repsol Gas Montecristi Bottling and Marketing Plant and its impact on the productive performance of the same, in addition to defining possible solutions that help develop the competitive advantages that Duragas Repsol Gas Montecristi already has. In the research carried out, a methodological process was followed that included field, descriptive and historical research, for which a sample of 70 people was chosen from the total population to survey and interview, such as distributors, employees and department heads of Duragas. The method used was non-experimental and the techniques used were observation, surveys and interviews.