Estudio de la gestión de operaciones y su incidencia en el rendimiento del personal de la jefatura de Tránsito de la Policía Nacional.

Abstract

This research consisted of studying operations management and its impact on the performance of the personnel of the National Police Traffic Headship in the city of Portoviejo. To obtain information and generate results, a methodological design was established based on types of research such as: descriptive, bibliographic-documentary, field; The techniques for data collection was an interview directed to the head of Transit of the institution under study and a survey directed to the members of said organization, taking as a sample 24 people. The established results allowed to establish that the performance of the personnel has been very adequate during the last three years since they have a high and strict training. For its part, the level of operations management at the Portoviejo City Transit Headship has been very good and is evidenced in the relationship of staff performance, since in the field research it was possible to identify that the organization, designation of functions, and motivation have been adequate for the operators to carry out their tasks correctly. Finally, a training plan was designed for the authorities of this institution, in order to enhance and improve the aspects established in said planning that has a comprehensive road education program, training of traffic agents, actions to improve performance, and a protocol for evaluating operator performance.