Clima organizacional y su incidencia en la satisfacción laboral de los funcionarios de la dirección regional de trabajo y servicio público de Portoviejo

Abstract

The Degree Work called "Organizational climate and its impact on the job satisfaction of the officials of the Regional Directorate of Labor and Public Service of Portoviejo" was prepared in order to understand how the organizational climate has an effect on the job satisfaction of its employees. To determine the incidence of the organizational climate in the job satisfaction of the officials of the Regional Directorate of Labor and Public Service of Portoviejo, first it was necessary to bibliographically base the variable organizational climate and the variable job satisfaction, then investigate the type of organizational climate existing in the Regional Directorate of Labor and Public Service of the city of Portoviejo, then evaluate the level of job satisfaction of the officials of the Regional Directorate of Labor and Public Service of the city of Portoviejo and finally make recommendations based on the results of the research to improve the problem in this public institution. The research was applied, quantitative, descriptive, field and explanatory. Its design was cross-functional and not experimental. The population or universe of this study was made up of the 50 collaborators and a Director in the Regional Directorate of Labor and Public Service of the city of Portoviejo. As data collection techniques, the interview and surveys were used, as a tool the questionnaire, using the Likert scale. The research method used was the scientific method. For the analysis of the data, first, the information was tabulated and then through the Excel program version 2016 the graphs and statistical tables were elaborated that allowed to better explain the data obtained. The study concluded that it is necessary for the Management of this public entity to apply Business Coaching to improve the problem detected, with this it will be possible to train different skills such as empathy, so necessary in the negotiation processes and in the communication process since it allows the collaborator to understand the emotions and feelings of others, and act by taking them into account and respecting them. The Management will also become aware of the importance of its employees trying new ways of doing their work, promoting autonomy and creativity.