La nueva tecnología aplicada al sistema administrativo y financiero del banco nacional de fomento de Portoviejo y su incidencia en los niveles de prestacion de servicios periodo 2003 – 2007

Abstract

The officials and employees who are part of the National Development Bank of Portoviejo, and particularly those who operate in the administrative and financial areas, are losing the opportunity to optimize the new technology applied to their systems. This is mainly a consequence of the poor application of training plans that prevents these processes from being effective and efficient. On the other hand, the low level of resource utilization in the acquisition of equipment and IT infrastructure leads to deepening this problem. The general objective of this research was to analyze the new technology applied to the administrative and financial system of the National Development Bank of Portoviejo and determine the levels of efficiency and effectiveness in the provision of services; which determined that these levels have effectively increased positively, but without reaching the desired margins. The type of methodology applied is descriptive and purposeful, since the results obtained were verified at the scene, using inductive, deductive and analytical methods; and the following techniques were used: direct and indirect observation, questionnaires, interviews, consultations, research, surveys and all existing documents related to the topic raised. Finally, a proposal is made to implement strategies that lead to achieving improved levels of service provision, through the implementation of a training plan for the staff working at the National Development Bank of Portoviejo.