Gestión de Calidad (ISO 9001: 2015) y su incidencia en la excelencia académica del Centro de Transferencia de Tecnología y Educación Continua de la Universidad San Gregorio de Portoviejo

Abstract

The objective of this degree work was to design a quality management system based on the ISO 9001: 2015 standard and its impact on the academic excellence of the Center for Technology Transfer and Continuing Education of the San Gregorio de Portoviejo University. The research study was non-experimental of a descriptive type, using a sample of 20 collaborators, who were surveyed; In turn, an interview was applied to the legal representative of the Transfer Center, managing to examine the characteristics of the problem, making objective and exact observations. Based on the results, it was proposed to implement a guide based on the ISO 9001: 2015 standard for quality improvement in continuing education. Where it was concluded that the institution does not have a quality system that allows to improve each of its processes, as well as it does not find them established through documents that support and guide the operation of the institution. That is why it is recommended that to start the process of applying ISO 9001 it is necessary to carry out a general diagnosis of the institution, so that its deficiencies are known and in establishing quality objectives and policies that seek to satisfy the needs of the institution. market, seeking academic excellence.