SISTEMA DE GESTIÓN DE CALIDAD EN LA CARRERA LABORATORIO CLÍNICO DE LA UNIVERSIDAD TÉCNICA DE MANABÍ

Abstract

Quality is a concept that has been taking importance in the last 30 years, from its beginning in the industries until its current expansion, to the point that it is now a synonym for efficiency and effectiveness, so it is now immersed in administrations and education For this reason, it is a necessary requirement in a Higher Education Institution (HEI) to have within its principles a Quality Management System (QMS) to manage all its processes and ensure the best possible result. Currently the Clinical Laboratory Career does not have an adequate management of its processes, thus exposing the main objective of this work framed in the identification of processes in addition to its correct management and development, this will focus on the principles of ISO 9001 ( International Organization for Standardization) taking its approach to processes and subprocesses allowing quality assurance at all the aforementioned levels, an own guide for the Clinical Laboratory Career will be proposed which will be tested for errors and improvements to seek its correct adaptation with base in the development of the current administration. Objective: Design a quality management model with a process-based approach in international standards such as the ISO Standard. Methodology: The study is observational, ambispective, longitudinal and analytical, with the administrative structure of the Clinical Laboratory Career of the Technical University of Manabí-Portoviejo (Ecuador) as its unit of study. The analysis of academic management in the career allowed to find the errors associated with the lack of processes and administrative management, where the guide presented can play a fundamental role ensuring quality, document flow in a correct and more efficient way, the SGC was created in such a way that it can demonstrate the requirements of the CLINICAL LABORATORY CAREER LEARNING ENVIRONMENT ASSESSMENT MODEL (Preliminary Version), for career evaluation, described below, the development and socialization was given in conjunction with the academic commission, to be able to count on their approval in addition to making a change of focus on the staff as recommended by ISO 9001. During the development, flaws were found in the proposed model that were being improved to adapt to the requirements of the Clinical Laboratory Career this demonstrated that an approach of processes also ensures continuous improvement, which is essential for the evolution of a QMS, POES (Standardized Operating Processes) were also created, which ensure the correct work in each of the processes